Refund Policy

At KALAKAAR, we are dedicated to the highest standards of craftsmanship. Because our premiumfurniture is often handcrafted or custom-made to order, our return policy is designed to balance artisanal integrity with customer satisfaction.

1. Eligibility for Returns

We only accept returns or exchanges under the following circumstances:

Transit Damage: If your uniquefurniture arrives with structural or cosmetic damage caused during shipping.
Manufacturing Defects: If there is a clear error in the artisanal build or material integrity of the furniture.
Incorrect Item: If the piece delivered does not match the approved 2D/3D design specifications or the product ordered.

2. Non-Returnable Items

Bespoke & Custom Orders: Since custom modernfurniture is designed and built specifically for your requirements, these items are not eligible for return, exchange, or cancellation once production has begun.
Minor Natural Variations: Variations in wood grain, texture, and natural color tones are hallmarks of antiquefurniture soul and are not considered defects.
Final Sale Items: Products purchased from our "Clearance" or "Archive" sections are sold as-is and are non-returnable.

3. Reporting Damage (The 24-Hour Rule)

To be eligible for a resolution, you must:

Inspect the item immediately upon delivery in the presence of the carrier.
Note any damage on the Proof of Delivery (POD) slip.
Report the issue to us with high-resolution photos and videos within 24 hours of receipt.

4. Refund Process

Inspection: Once a return is authorized and received at our studio, it will undergo a thorough quality inspection.
Approval: If approved, your refund will be processed to your original payment method within 7–10 business days.
Restocking Fee: Returns for non-defective, standard items may be subject to a 20% restocking fee plus return shipping costs.